Terms of sale – After sale guarantee and assistance

Terms of sale – After sale guarantee and assistance

After sale assistance

Customer Service provides all the assistance you need. You can contact us via email (tar@venturellisangalli.com) or by telephone at +39 0364 532 135. Installation manuals are delivered along with products and videos are available on our website. We remind you that the

curtains are only for domestic use; no other uses are allowed as public places and open to the public.

Contract and service general terms and conditions

1.Entities

Venturelli Sangalli: the holding society Venturelli Sangalli , Via Roccole 57, 25041 Darfo Boario Terme (BS) P.Iva:

03174110985, which produces and supplies the product that is object of the service www.tende-a-rullo.it and www.tende-a-rullolavabili.

com

Client: the person who is identified by the data entered at the time of registration and acceptance of these general terms and

conditions and who designs, orders and purchases the product covered by the contract and the service.

2.Object of the service

2.1 - Through the e-commerce service at www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com and www.tende-a-rullo-lavabili.com,

Venturelli Sangalli offers a tailor-mad roller shades virtual shop, where products will be made according to measurements and

characteristics indicated, than delivered to costumer’s address and assembled by himself.

2.2 - In particular, the Customer, by accessing the service, may:

1. Configure the wished roller shades, choosing one among different typologies and models, indicating the measurements.

2. Buy the configured template.

3. Purchase, if necessary, additional services.

In this regard, it is recalled that displayed image has illustrative purposes and may not perfectly represent fabric chromatic characteristics

or the construction material. Moreover, this may vary in some parts, according to availability without communication to the customer.

3. Purchasing Mode

3.1 – Once roller shades are configured online, customers can add it to the cart.

3.2 - In the "cart" :

● Configured products are listed and can be displayed and, if necessary, deleted.

● Prices of additional offered services are calculated.

3.3 - Customer verifies the correspondence of the products configured and, if necessary, the additional services offered, and then, to

proceed with the purchase he has to:

● read carefully these general conditions, accept and print or otherwise keep them, declaring that he has inspected conditions given

during the purchase transaction, being aware to be the sole responsible for data, measures and products purchased;

● proceed to payment:

● By clicking on Pay with Paypal you can pay with PayPal or Credit Cards

3.4 - Correct reception, products description and services acquired, processing forwarding data, total price and order number ,necessary

in any other further communication, is confirmed by Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) by email.

4.Prices

All quoted prices are "VAT included" and are expressed in Euros. Prices validity is always the only one indicated at the time of order

confirmation at Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com). Prices for some or all products may vary

several times in the same day without any prior notice.

5. Terms of payment

5.1 - Costumer, while confirming order, by clicking on "Proceed with the payment", initiates payment process through Paypal technology

that manages its payment systems (e.g. pre-paid cards) and those of major credit cards (such as "Visa" and "Mastercard"), always under

the secure paypal circuit.

If the customer does not complete the payment procedure, the purchase will not be completed, the order will have no effect and

Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a- rullo-lavabili.com) shall in no way be held liable for any direct or indirect

prejudice caused by any delay in the non-payment of the amount committed by PayPal.

At no time during the purchase procedure, Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) is able to know

its financial and non-bank information , as there is no transmission of such data to Venturelli Sangalli (www.tende-a-rullo.it and

www.tende-a-rullo-lavabili.com) or the possibility that they are intercepted by Venturelli Sangalli (www.tende-a-rullo.it and www.tende-arullo-

lavabili.com) or by other users. No computer archives of Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullolavabili.

com), therefore, contains and retains these data ..

5.2 - The Customer is aware that, being the product produced by Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullolavabili.

com) upon its request and indication:

● In case of choice and confirmation, payment and order confirmation will be received at the same time by Venturelli Sangalli

(www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) to be processed. Once the order has been confirmed by the customer through

payment, it will be processed and put into operation. It is therefore not possible to cancel the order and get the refund of the sum paid.

6.Invoicing

6.1 - The invoice /receipt from Venturelli Sangalli (www.tende-a-rullo.it. www.tende-a-rullo-lavabili.com) is issued to the customer for

each paid order with the information provided on the order of the order. This tax document will be sent together with the goods or by

email.

6.2 - No variation on the invoice will be possible after issuing the invoice.

7. Consumer Protection

7.1 - In the event that the Customer is a natural person acting for purposes other than business, commercial, craft or professional

activity, it must be understood as a "consumer" and therefore special rules, laid down in this contract, will be applied as by Legislative

Decree 206/2005 (Consumption Code) and as its additions and modifications. If instead the Customer is a professional, ie a natural or

legal person acting in the course of his business, commercial, craft or professional activity, or its intermediary, the general rule will be

applied.

7.2 - In this contract, however, is considered a professional who, when transmitting his / her data in the order, indicates the match VAT

to be included in the invoice.

8.Right to withdraw

All products and goods offered to the Customer are tailor-made and executed on their own specific terms and therefore, as provided by

the law and expressly provided by the Consumption Code (Article 55 paragraph 2 letter d) of Legislative Decree no. 206/2005),rules on

the right of withdrawal are not applicable (Article 64 et seq. Of Legislative Decree 206/2005).

After purchasing goods (by sending order confirmation and payment), therefore, the customer, both consumer and professional, cannot

demand the cancellation of the contract and pretend to receive the paid amount and the product sent , because Venturelli Sangalli

(www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) is implementing or has already achieved a product with the specific features

required by the customer.

9.Report Delivery Time. Resolution for production and delivery delays

9.1 - Orders quote the "Estimated Delivery Time", which includes the time it takes production and delivery with Ordinary Delivery (only on

main floor) of the product ordered by the Customer and paid with Paypal.

9.2 - Customer is informed that the one indicated by Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) is an

average time, that may be subject to variation and therefore is not contractually binding and can in no way be considered essential by the

Customer.

9.3 - However, Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) may promptly notify any production delay in

relation to the time indicated and, in that case, Customer will have the right to request written notice (by registered mail or e-mail) the

resolution of the contract or the choice of a replacement product and so the Venturelli Sangalli (www.tende-a-rullo.it and www.tende- arullo-

lavabili.com) will not produce the customer's order and will return the paid price.

9.4 - In the event of delivery delay (ie from the time of processing and completion of the product), Customer cannot resolve the contract

as the product has already been worked and completed by Venturelli Sangalli. The delivery delay (if the product has been shipped from

Venturelli Sangalli within the established time limits) is due neither to the customer nor to Venturelli Sangalli (www.tende-a-rullo.it and

www.tende-a-rullo-lavabili. com) but to the courier who deliveres.

9.5 - In any case, the Client cannot claim to Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) the right to

obtain a compensation for direct or indirect prejudices to persons and / or things caused by non-processing of the order and / or delays in

production and / or shipping and delivery of the product, excluding any liability of Venturelli Sangalli (www.tende-a-rullo.it and

www.tende-a-rullo-lavabili.com) contractual or non-contractual.

10. Inability to fill orders

10.1 - In the event that Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) cannot process the product chosen

by the customer for any problems encountered (eg fine material breakdowns, technical breakdowns, etc.), its unquestionable judgment,

he will alert the Customer. Moreover he’ll reserve the right to terminate the contract by a simple communication, without executing the

obligation to return the sum in due time paid by the customer by bank transfer to the current account (IBAN code).

Please note that the main interest of Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) is to evade the order,

to meet the most the needs of the customer, not to settle the contract.

10.2 - In all cases where the product ordered and produced by Venturelli Sangalli (www.tende-a-rullo.it and

www.tende-a-rullo-lavabili.com) cannot be delivered to the customer for causes not attributable to mistakes or the omissions of Venturelli

Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili. com) or conveyor or assembler, the order will be considered filled. The

amount of all expenses backed by Venturelli Sangalli (www.tende-a-rullo.it and www.tende- a -rullo-lavabili.com) up to that time, will be

charged to the costumer and goods can be considered a liking (eg holding it in stock, reselling it, destroying it at customer's expense).

10.3 - In all cases of inability, the Customer cannot claim to Venturelli Sangalli (www.tende-a-rullo.it and

www.tende-a-rullo-lavabili.com) any right to obtain compensation for direct or indirect prejudice to people and / or things caused by nonprocessing

of the order and / or delays in the production of the product and / or resulting in the cancellation of the contract by Venturelli

Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) excluding any liability of the latter, contractual or non-contractual.

11.Modification, timing and shipping, "Ordinary" delivery and withdrawal of the product

11.1 - product (s) purchased (s) price, unless the Customer does not purchase additional services, is understood to include non-floor

(under the house) delivery, which takes place in the following manner: Delivery will be effected depositing the product on the ground floor

in presence of the customer.

11.2 - Lack of correspondence between the address stated in the order and the actual one, as well as the absence of the Customer or his

agent at the time agreed for delivery, will give the Courier the right to not deliver. The additional costs, that will arise, will be borne by

the customer.

11.3 - The Customer must check that the packaging is intact, not damaged, neither wet nor altered, even in the closing materials

(adhesive tape or metal closures) at the time of withdrawal from the courier.

11.4 - Any anomalies or damage *:

(a) they must be immediately challenged to the courier, affixing the sentence "withdrawal with reservation" on the accompanying

document *;

b) must be immediately notified by telephone or e-mail to Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com)

* In the specific case of damaged package, write "retreat with reserve because the parcel is damaged".

12.Mode, times and expenses of "on-the-floor-transport" and withdrawal of the product

12.1 - In the event that the customer has purchased the on-the-floor-transport service, the customer is contacted by telephone from the

courier to arrange the delivery, which can be made on normal working hours and working days (excluding Sundays and holidays) at the

address and the floor indicated in the order;

12.2 – Lack of correspondence between the floor stated in the order and the actual floor, as well as the absence of the Customer or a

person in charge at the time of delivery, will give the Courier the right to not deliver. The additional costs, that will arise, will be borne by

the customer.

12.3 - The customer must check that the packaging is intact, not damaged, neither wet nor otherwise altered, even in the closing

materials (adhesive tape or metal strips) at the time of withdrawal from the courier.

12.4 - Any anomalies or damage *:

(a) they must be immediately challenged by the courier, affixing the sentence "withdrawal with reservation" on the accompanying

document *;

b) must be immediately notified by telephone or e-mail or Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com)

* In the specific case of damaged package, write "retreat with reserve because the parcel is damaged".

14. Warranty for defects / defects and damages

14.1 - The product of Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com), purchased by the Customer, has a

defect or lack of conformity when:

● the material and / or measures chosen and listed in the order at Venturelli Sangalli (www.tende-a-rullo.it and

www.tende-a-rullo-lavabili.com) do not match those of the received good (remembering that the images that appear on the site are only

indicative);

● The configuration of the product to be mounted does not correspond to that of the order sent to Venturelli Sangalli (www.tende-arullo.

it and www.tende-a-rullo-lavabili.com);

● the material of the product or its components has serious surface or structural defects such as cuts and lacerations of a certain extent in

the fabric or non-functional mechanisms. The following should not be considered serious damages or defects: a) creases of the fabric

resulting from the packaging and the transport; b) malfunctions due to incorrect installation of the tent by the customer (example:

mounting out of the bubble or outside the room)

14.2 - The Customer, even a professional, in the event of a defect, may request repair of the goods or replacement of the product without

having to bear any expenses, unless the remedy required is objectively impossible or excessively burdensome compared with the other.

Customer may request a reduction in the price or termination of the contract if the repair or replacement is excessively expensive or if

Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) does not has repaired or replaced the asset within a

reasonable time or has caused damage to the customer. Termination of the contract (with return of the goods and the price) cannot be

requested when the defect of compliance is of minor magnitude. In any case, for the purposes of valuing the value of the defective good

for the full and / or partial repayment of the price, the use that has already been made of the good by the Customer will be considered.

In all cases where only some components of the product have defects, Venturelli Sangalli (www.tende-a-rullo.it and

www.tende-a-rullo-lavabili.com) will provide timely replacement of the same, not the entire product, without any cost to the customer.

Any complaint will be filed by e-mail at info@tende-a-rullo.it or by registered letter with the following address: Venturelli Sangalli, Via

Roccole 57, 25041 Darfo Boario Terme (BS).

Notification of any damage or goods not complying with the order must arrive within 48 hours of receipt of the goods. Upon expiration of

this term, Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) is released from the obligation to replace at the

expense of the damaged goods.

To speed up the procedure, digital or video photos are required to confirm and describe the damage to the e-mail address info@tende-arullo.

it The disputed article will be repackaged with all its parts in the original package and returned to Venturelli Sangalli, Via Roccole 57,

25041 Darfo Boario Terme (BS) at customer's expense.

Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) will accept the merchandise made only after authorization

confirmation to be made by the same, which will take place after receiving timely complaint information with photographic documentation

that reveals the defect.

The waiting times for the substitutions range from 2 to 4 weeks, depending on the availability. Venturelli Sangalli

(www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) is committed to solving any problems as soon as possible.

Terms of Warranty

By purchasing a product on www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com you will be entitled to a 24-month legal guarantee.

All our products are guaranteed for defects resulting from the manufacturing process that may occur from the date of delivery of the

product. The purchase of a Venturelli Sangalli product (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) is

guaranteed against defects in material or construction and is protected by D.leg. 6/09/05 No. 206, otherwise referred to as the

"Consumption Code".

● To use the warranty on a purchased product, simply contact customer service and keep the invoice issued at the time of delivery.

● Here is a detailed description of the warranty

● The product or part of the product will be replaced free of charge with the same item or, if out of production, with a similar one after

returning defective product

● Warranty means the repair or replacement of the defective product or components in the manufacturing or material

● The warranty does not cover accidental damage. Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) disclaims

any liability for any damages that can, directly or indirectly, result from people, things or animals.

● Venturelli Sangalli is not responsible for any cost, loss or damage resulting from the use of the product

The warranty is null and void in the following cases:

● Alteration or modification to the product or part of it

● Use other than the declared use destination

● Failure to observe the maintenance and use rules

● Deterioration due to normal wear

● Damage to the use of solvents or adhesives

● Deterioration caused by external agents such as fire, water, steam

● Damage to the product resulting from an uncommonly conceived use

● Negligence and under circumstances that cannot be attributed to manufacturing defects and / or conformity of the ordered product.

● Wrong indications of the measurements and other components by the customer.

● Breakage or damage to property due to installation by the Customer

● Damage due to exposure to heat, rain or snow

● Damage or breakdowns resulting from consumption or splitting

● Damage or impact disruption

● Damage resulting from abuse, misuse or lack of care

● For transportation damage (which must be reported to the Carrier as indicated above),

● Satisfaction with performance and / or features at the time of purchase.

● The responsibility of Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) is limited to repairing or

replacing the defective part.

● Any repair or replacement of the product or its components does not extend the duration of this warranty, which will, in any

case, continue until the expiration of the 2 year as provided for

● Any tear, slicing, holes, fabric stains or other imperfections that do not affect the functionality of the product must be disputed

at the time of delivery.

● If these problems occur within 2 days of delivery, the warranty is void.

15. Privacy and Information (Legislative Decree 196 of 30 June 2003)

15.1 - It is possible to enter the site www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com without registering and thus accessing the

information, the technical details on the cards of the various products, the news and all those services that need to be used do not require

the insertion of personal data. To use advanced services, such as sending an order, you need to register with entering your data.

15.2 - Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) pursuant to art. 13 of D. Lgs. 196/2003 informs the

Customer that:

● personal data collected will be processed solely for contractual purposes in accordance with current legislation;

● The Data Processing Holder is Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com);

● the processing of data involves the use of automated and / or manual means;

● the scope of data communication is limited to those who are required to fulfill the contractual obligations (such as sending the data to

the courier for the shipment of the goods) and compliance with legal obligations; they can therefore be disclosed to Public Administrations

or public bodies , accountants, bookkeepers, private individuals directly involved in the performance of the contractual provision or

legitimate to know the data according to the law (eg conveyors, manufacturers of the requested item, accounting, tax compliance,

information systems management, banking institutions, revenue management and payments);

● the dissemination of personal data is excluded, which will therefore not be used for the purposes of commercial information or third

party advertising material, nor for the conduct of market research or interactive commercial communication, except as a result of the

preventive expressing the consent of the Customer;

● the provision of the requested data is optional but, failing that, Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullolavabili.

com) is unable to fulfill the contractual performance required;

● Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) recognizes and guarantees to the Customer the exercise

of the right of access to his / her data as per art. 7 of Legislative Decree 196/2003.

16. Warranties provided by Customer.

The Customer warrants, assuming all responsibility and keeping undamaged Venturelli Sangalli (www.tende-a-rullo.it and

www.tende-a-rullo-lavabili.com) from any prejudicial consequence that your data provided at the time of acceptance of these

general conditions and the execution of the order are true and allow to identify the true identity of the customer, who also

undertakes to immediately inform Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) in written

form, including by e-mail, of any variation of the provided data.

The Customer is also informed of the need to communicate to Venturelli Sangalli (www.tende-a-rullo.it and www.tende-arullo-

lavabili.com) a valid e-mail address in order to allow forwarding of order confirmations and any communication.

17.Validity of communications.

17.1 - Customer agrees that the notification and communications relating to all online services (including those relating to

purchase orders) are made by Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-roller -label.com) in electronic

mail (e-mail) and through the Web service, it acknowledges the full validity of the evidence and explicitly renounces

henceforth the content of the declarations sent and / or received in electronic form through and -mail.

17.2 - Communications to Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) except when

expressly provided for a specific mode, may be made by the Customer through:

● registered with a return receipt at Venturelli Sangalli's address (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com)

addressed to: Venturelli Sangalli, Via Roccole 57, 25041 Darfo Boario Terme (BS) to be sent by 10 (ten) working days

from the date of receipt of the products.

● Communication can be anticipated - within the same deadline - via e-mail at info@tende-a-rullo.it provided it is confirmed by

registered A / R within 48 hours.

18. Cost of using the remote communication technique.

For all online services on the Venturelli Sangalli website (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com), the

connection costs practiced by the Provider used by the Customer for connection the same to which the Customer is

required to obtain the necessary information, since Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullolavabili.

com) is totally out of touch with the Provider.

19.Legge applicable.

For all Venturelli Sangalli's e-commerce services (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com), the Italian State

Law applies exclusively.

ACCEPTANCE

For the purposes and for the effects of art. 1341 cod. civ. the Customer declares to expressly accept the following clauses:

3) Purchase Mode (with a purely indicative value of the displayed images)

5) Payment Methods (with consequences of non-receipt of money)

8) Exclusion of right of withdrawal

9) Estimated delivery time (with the indicative value of the time indicated, possibility of termination of the contract in case of

delay in production but not in case of delay in delivery and exemption of liability of Venturelli Sangalli (www.tende-arullo.

it and www.tende-a-rullo-lavabili.com) for delays.

10) Unavailability of the order due to Venturelli Sangalli (www.tende-a-rullo.it and www.tende-a-rullo-lavabili.com) or of the

Client with exclusion of Venturelli Sangalli's liability.

11) Orders, shipment and "ordinary" delivery and withdrawal of the product (with the obligation to indicate if the goods are

damaged)

12) Mode of delivery, "floor transport" and withdrawal of the product (with the obligation to indicate if the goods are

damaged)

14) Warranties for defects (with exclusion cases, termination deadlines and complaint procedures)

15) Privacy (with data collection mode, indication of the person responsible for processing, possibility of dissemination only to

persons involved in contractual fulfillment or legal obligations)

17) The acknowledgment of validity of communications by e-mail

19) Applicable law: Italian